Wedding Woes..

Posted Saturday, November 14, 2009 10:28 PM

So, we are trying to deal with as little vendors as possible..less money to spend...and less things to worry about on our wedding day.  Well, as soon as we got engaged, we started thinking of the type of wedding we wanted...and we both decided on a winter wonderland type theme.  After looking around on the internet, we ran across this picture...(this is our "inspiration by the way)

 

Pretty right?  Only we want a softer blue...like an ice blue.  Well, we contacted a local production lighting company to see if we could get a quote for something similar to this.  I won't get into too many details because we would be here all day, but long story short...it took about 3 weeks to schedule an appointment with the guy that contacted me back because we basically had to "work around his schedule".  Crappy, right?  I still went ahead and scheduled an appointment with the guy.  Now, we had to meet the guy at our venue (which is 45 min away), so he could asses where power outlets were and whatnot.  Kenney and I got there on time...and the guy wasn't there yet.  We waited for almost 2 hrs, and I called and left a voicemail on his cell.  Nothing.  He didn't show..and he didn't even freaking call us.  I was so angry. 

That same night AT 10:30...I get a TEXT MESSAGE from the guy apologizing about missing the appointment.  He told me he came down with a bad cold that day.  He said he was in bed most of the day sleeping and slept right through our appointment.  WTF?  Was he serious?  Oh yea, he also told me that he never told anyone at the company about our appointment.  Nice.

The next day I emailed the company saying I wanted to talk to someone about an employee we had trouble with.  A lady from HR contacted me back...and I told her the entire story.  She apologized, told me she forwarded my email to the president of the company..and he was going to call me the following day.

When I finally talked to the president, I told him how pissed off we were about everything that took place.  I also let him know that we were upset with the lack of professionalism and POOR customer service we had received so far.  He said he was really embarrassed and that wanted to personally take care of our lighting and offer us a "HUGE" discount.  So, I figured we would try one last time to meet at the venue. 

The president met me at our venue...and he was very attentive and professional.  Everything went pretty well, and he took a lot of notes about what we wanted and told me he would email me the quote.

Let's see what kind of numbers he comes back with after our "HUGE discount" he promised.  :-)

I think the moral of this story is...don't let people take advantage of you...especially when it's dealing with your wedding!